A Letter of Thanks Would Have Meant More than a Bouquet of Flowers

Please don't get me wrong I don't mean to sound selfish or ungrateful, its a nice bouquet of flowers but it's nothing special and knowing that it was just done as an order from P&O to Tordoffs the ultimate gift service means that no thought was done behind it.

Two weeks ago I contacted P&O to discuss to incidents which had happened while on by last cruise and in a call back was offered a choice of wine and chocolates or bouquet of flowers for my loyalty to P&O and I chose the flowers.

Flowers from Tordoffs

I had P&O aren't known for keeping their word, unless pushed and after a week and still no flowers, I called their guest relations only to discover I would never have got the flowers if I hadn't called.  Apparently the order was completed but never requested and by the way the advisor was talking if I hadn't called it would have gone unnoticed. All this chap did was to press the order button.  The following day I received a call from Tordoff's to discuss when they could deliver the flowers and I have had to wait for another week.

The bouquet consists of lilies and pink roses and a soggy complimentary slip from P&O.  I get the feeling the way it was packaged and sent this company sent out hundreds of these bouquets on behalf of P&O all the time.

Before my last call to P&O I had decided to take my the two incidents to a complaint because once I had terminated my original call I thought about how I was spoken to and what was said.  Being disabled I should be used to people verbally patting me on the head or patronizing me, but when I hear it from a company who should know better it infuriates me.  One, to be asked if I look disabled as sometimes people don't, was annoying to say the least.  Two, when I explained I had Cerebral Palsy the advisor replied 'bless you', I actually felt like Tiny Tim and very embarrassed.  This shows me the lack of training and understanding that is given.